Delivery & Returns

Delivery

Every item on Pedal Atelier is printed to order and shipped from one of our printing partners in the UK & EU. This is to avoid overproduction and reduce waste while enabling us to experiment with designs and offer you an evolving range of products.

Once you have made a purchase it will be put into production at the printing partner nearest to your delivery address ensuring the most efficient shipping path.

 

How much is delivery?

We offer flat shipping rates for the following destinations:

UK Standard (2-4 days from dispatch) - £3.99

UK Express (1-3 days from dispatch) - £5.99

Free standard delivery on orders over £150

EU shipping (2-11 days from dispatch) - £10.99

 

What are your dispatch times?

Dispatch times vary between different products and different printing partners but on average items are dispatched 1-4 days after ordering. Art prints and framed prints are typically shipped within 24-48 hours.

 

Do orders ship with tracking?

Tracking availability varies and will depend on the country, product type and shipping method, that have been selected with your order. To track your order we provide you with an email and tracking link when your product ships.

Returns Policy

Since every item is printed to order, they are not eligible for a refund due to the items being custom-made and thus exempt from the right to cancel under the Consumer Contracts Regulations 2013.

 

Right to Cancel

Under the Consumer Contracts Regulations 2013, custom-made items are exempt from the right to cancel.

 

Faulty/Damaged Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email info@pedalatelier.com with your order number and photos of the defects. We can arrange a reprint or, if a reprint is not possible, a refund.